FAQS - Frequently asked questions

At what time can we check-in and out? Check In is from 14.00 pm - Check Out is at 10.30 am. If my arrival time is before the check-in or I leave after the check-out, have you a deposit for my luggages? Yes we have a deposit for your luggage How do I confirm my Reservation request ? We ask for a valid credit card details to guarantee your reservation we have either secure form or you can send a fax. Your crediti card is not in any case used for payment unless you specifically ask us to charge it for a gift or for other reasons, as follows : 1) our special "Surprise room" in this last case we will charge immediately on your credit card the total amount of your stay 2) if your stay is over 5 days or over 1.000 Euro we ask for a deposit of the first night - refundable - see cancellation policy Is it possible to cancel my reservation (cancellation policy) ? In the event of cancellation due to any reasons – we must be notified of the same in writing. Cancellation charges will be effective from the time/date we receive your intimation in writing. Cancellation charges would be as follows: * 3 days prior to arrival – No charge (Italian time) * Less than 3 days or No Show – first night SURPRISE ROOM : non-refundable. Is the price per room or per person? The price is always per room. Is breakfast included in the price and what type of breakfast? Yes, continental breakfast is included in the price. Is heating included in the price? Yes, it is included. Can we settle the bill on arrival, when should we pay ? You may settle bill on arrival. We ask for payment the day before departure to avoid any problems with early check out and credit cards. Which languages are spoken at the reception? English, French, Spanish and Italian. How many floors are there in the building and do you have an elevator (lift) in the building? There are three floors and there is not an elevator. Are there quiet, private, romantic rooms? All our rooms are very quiet and were completely remodelled in Feb 2004. We have a romantinc views on the canal, the Tolentini Church and the roofs of Venice. Are linens and towels provided or do I need to bring my own? We provide them. Do the rooms have a terrace/courtyard? No, there are no terraces. Do the rooms have a balcony? Yes, there are some rooms with balcony. Do you have non smoking rooms? All our rooms are non smoking. Is there a telephone with direct dialling in the rooms? Yes, there is a direct dialling telephone in every room. Can I connect my modem so that I can surf the Internet from my room? Yes, you can. we have an internet jack in every room. Is there air conditioning in the rooms? Is there any extra charge for this? Is it seasonal? Yes, there is air conditioning without extra charge - yes is is seasonal, at hotelliers discretion (usually from 15th of June until 15th of September) Is parking or garage available? We do not have private parking but we are located just 3 minutes from Piazzale Roma main parking : see our page : if you arrive by car Where can we rent a car? In Piazzale Roma, just 3 minutes from the Hotel, you have all the major rental companies. Which is the nearest airport? The Venice Marco Polo airport, see our page : if you arrive by plane Which is the nearest railway station? Venice Santa Lucia Station, see our page : if you arrive by train Which is the nearest / how far away is / how do we arrive from the Gondola Station? In San Tomà / It is 10 minutes walking distance, walking around in Venice, you will see many gondoliers available for a tour you do not need to go specifically in a station. Which is the nearest / how far away is / how do we arrive from the nearest "Vaporetto" (Public Transport) station? The nearest vaporetto stop is Piazzale Roma / It is 3 minutes walking distance Which is the nearest / how far away is / how do we arrive from the nearest Water Taxi Speedboats station? The nearest water taxi station is at Piazzale Roma / It is 10 minutes walking distance Is there a restaurant in the Property? Yes, there is a very good restaurant, with a very nice garden were you can eat in spring/Summer. You will have a 10% discount coming from Locanda Salieri. How far away is the beach? The beach is 2 km away, 40 minutes by vaporetto. Is the beach private or public? Both. Are pets welcome? Yes, pets are welcome