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FAQS -
Frequently asked questions
- At
what time can we check-in and out?
Check In is from 14.00 pm - Check Out is at
10.30 am.
- If
my arrival time is before the check-in or I leave after the check-out, have you
a deposit for my luggages?
Yes we have a deposit for your luggage - How
do I confirm my Reservation request ?
We ask for a valid credit card details
to guarantee your reservation we have either secure form or you can send a fax.
Your crediti card is not in any case used for payment unless you specifically
ask us to charge it for a gift or for other reasons, as follows : 1) our special
"Surprise room" in this last case we will charge immediately
on your credit card the total amount of your stay 2) if your stay is over
5 days or over 1.000 Euro we ask for a deposit of the first night - refundable
- see cancellation policy - Is
it possible to cancel my reservation (cancellation policy) ?
In the event
of cancellation due to any reasons – we must be notified of the same in writing.
Cancellation charges will be effective from the time/date we receive your
intimation in writing. Cancellation charges would be as follows: * 3
days prior to arrival – No charge (Italian time) * Less than 3 days or No
Show – first night SURPRISE ROOM : non-refundable. - Is
the price per room or per person?
The price is always per room. - Is
breakfast included in the price and what type of breakfast?
Yes, continental
breakfast is included in the price. - Is
heating included in the price?
Yes, it is included. - Can
we settle the bill on arrival, when should we pay ?
You may settle bill
on arrival. We ask for payment the day before departure to avoid any problems
with early check out and credit cards. - Which
languages are spoken at the reception?
English, French, Spanish and Italian.
- How many
floors are there in the building and do you have an elevator (lift) in the building?
There are three floors and there is not an elevator. - Are
there quiet, private, romantic rooms?
All our rooms are very quiet and
were completely remodelled in Feb 2004. We have a romantinc views on the canal,
the Tolentini Church and the roofs of Venice. - Are
linens and towels provided or do I need to bring my own?
We provide them.
- Do the rooms have
a terrace/courtyard?
No, there are no terraces. - Do
the rooms have a balcony?
Yes, there are some rooms with balcony. - Do
you have non smoking rooms?
All our rooms are non smoking. - Is
there a telephone with direct dialling in the rooms?
Yes, there is a
direct dialling telephone in every room. - Can
I connect my modem so that I can surf the Internet from my room?
Yes,
you can. we have an internet jack in every room. - Is
there air conditioning in the rooms? Is there any extra charge for this? Is it
seasonal?
Yes, there is air conditioning without extra charge - yes is
is seasonal, at hotelliers discretion (usually from 15th of June until 15th of
September) - Is
parking or garage available?
We do not have private parking but we are
located just 3 minutes from Piazzale Roma main parking : see our page :
if you arrive by car - Where
can we rent a car?
In Piazzale Roma, just 3 minutes from the Hotel, you
have all the major rental companies. - Which
is the nearest airport?
The Venice Marco Polo airport, see our page :
if you arrive by plane - Which
is the nearest railway station?
Venice Santa Lucia Station, see our page
: if you arrive by train -
Which is the nearest / how far away is / how do we arrive from the Gondola
Station?
In San Tomà / It is 10 minutes walking distance, walking around
in Venice, you will see many gondoliers available for a tour you do not need to
go specifically in a station. - Which
is the nearest / how far away is / how do we arrive from the nearest "Vaporetto"
(Public Transport) station?
The nearest vaporetto stop is Piazzale Roma
/ It is 3 minutes walking distance - Which
is the nearest / how far away is / how do we arrive from the nearest Water Taxi
Speedboats station?
The nearest water taxi station is at Piazzale Roma
/ It is 10 minutes walking distance - Is
there a restaurant in the Property?
Yes, there is a very good restaurant,
with a very nice garden were you can eat in spring/Summer. You will have a 10%
discount coming from Locanda Salieri. - How
far away is the beach?
The beach is 2 km away, 40 minutes by vaporetto.
- Is the beach private
or public?
Both. - Are
pets welcome?
Yes, pets are welcome |
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