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FAQS -
Frequently asked questions
- At
what time can we check-in and out?
Check In is from 12.00 am - Check Out is at
10.30 am.
- If
my arrival time is before the check-in or I
leave after the check-out, have you a deposit
for my luggages?
Yes we have a deposit for your luggage
- How
do I confirm my Reservation request ?
We ask for a valid credit card details to
guarantee your reservation we have either secure
form or you can send a fax. Your crediti card
is
not in any case used for payment unless you
specifically ask us to charge it for a gift
or for other reasons, as follows :
1) our special "Surprise room"
in this last case we will charge immediately
on your credit card the total amount of your
stay
2) if your stay is over 5 days or over 1.000
Euro we ask for a deposit of the first night
- refundable - see cancellation policy
- Is
it possible to cancel my reservation (cancellation
policy) ?
In the event of cancellation due to any reasons
– we must be notified of the same in writing.
Cancellation charges will be effective from
the time/date we receive your intimation in
writing.
Cancellation charges would be as follows:
* 3 days prior to arrival – No charge (Italian
time)
* Less than 3 days or No Show – first night
SURPRISE ROOM : non-refundable.
- Is
the price per room or per person?
The price is always per room.
- Is
breakfast included in the price and what type
of breakfast?
Yes, continental breakfast is included in the
price.
- Is
heating included in the price?
Yes, it is included.
- Can
we settle the bill on arrival, when should we
pay ?
You may settle bill on arrival. We ask for payment
the day before departure to avoid any problems
with early check out and credit cards.
- Which
languages are spoken at the reception?
English, French, Spanish and Italian.
- How
many floors are there in the building and do
you have an elevator (lift) in the building?
There are three floors and there is not an elevator.
- Are
there quiet, private, romantic rooms?
All our rooms are very quiet and were completely
remodelled in Feb 2004. We have a romantinc
views on the canal, the Tolentini Church and
the roofs of Venice.
- Are
linens and towels provided or do I need to bring
my own?
We provide them.
- Do
the rooms have a terrace/courtyard?
No, there are no terraces.
- Do
the rooms have a balcony?
Yes, there are some rooms with balcony.
- Do
you have non smoking rooms?
All our rooms are non smoking.
- Is
there a telephone with direct dialling in the
rooms?
Yes, there is a direct dialling telephone in
every room.
- Can
I connect my modem so that I can surf the Internet
from my room?
Yes, you can. we have an internet jack in every
room.
- Is
there air conditioning in the rooms? Is there
any extra charge for this? Is it seasonal?
Yes, there is air conditioning without extra
charge - yes is is seasonal, at hotelliers discretion
(usually from 15th of June until 15th of September)
- Is
parking or garage available?
We do not have private parking but we are located
just 3 minutes from Piazzale Roma main parking
: see our page :
if you arrive by car
- Where
can we rent a car?
In Piazzale Roma, just 3 minutes from the Hotel,
you have all the major rental companies.
- Which
is the nearest airport?
The Venice Marco Polo airport, see our page
: if
you arrive by plane
- Which
is the nearest railway station?
Venice Santa Lucia Station, see our page : if
you arrive by train
-
Which is the nearest / how far away is /
how do we arrive from the Gondola Station?
In San Tomà / It is 10 minutes walking distance,
walking around in Venice, you will see many
gondoliers available for a tour you do not need
to go specifically in a station.
- Which
is the nearest / how far away is / how do we
arrive from the nearest "Vaporetto" (Public
Transport) station?
The nearest vaporetto stop is Piazzale Roma
/ It is 3 minutes walking distance
- Which
is the nearest / how far away is / how do we
arrive from the nearest Water Taxi Speedboats
station?
The nearest water taxi station is at Piazzale
Roma / It is 10 minutes walking distance
- Is
there a restaurant in the Property?
Yes, there is a very good restaurant, with a
very nice garden were you can eat in spring/Summer.
You will have a 10% discount coming from Locanda
Salieri.
- How
far away is the beach?
The beach is 2 km away, 40 minutes by vaporetto.
- Is
the beach private or public?
Both.
- Are
pets welcome?
Yes, pets are welcome
|
160,
Fondamenta Minotto - Rio del Gaffaro - 30135 Santa Croce - Venice - Italy
Tel. (+39) 041 710035 Fax. (+39) 041 721246
www.hotelsalieri.com
- email salieri@hotelsalieri.com |
