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FAQS
- Frequently asked questions
- At
what time can we check-in and out?
Check
In is from 14.00 pm - Check Out is at 10.30
am.
- If
my arrival time is before the check-in or I
leave after the check-out, have you a deposit
for my luggages?
Yes
we have a deposit for your luggage
-
How do I confirm my Reservation request ?
We ask for valid credit card details to
guarantee your reservation we have either secure
form or you can send a fax. Your cardi card
is
not in any case used for payment unless you
specifically ask us to charge it for a gift
or for other reasons.
- Is
it possible to cancel my reservation ?
Cancellation is possible without any fee 72
hours before date of arrival. After we need
to charge the 1st night. We ask you to please
advise us as soon as possible should you have
any problems in keeping your reservation. We
are a very small hotel and this will allow us
to resell the room and to not apply any no show
fee to you! Thank you.
- Is
the price per room or per person?
The price is always per room.
- Is
breakfast included in the price and what type
of breakfast?
Yes, continental breakfast is included in the
price.
- Is
heating included in the price?
Yes, it is included.
- Can
we settle the bill on arrival, when should we
pay ?
You may settle bill on arrival. We ask for payment
the day before departure to avoid any problems
with early check out and credit cards.
- Which
languages are spoken at the reception?
English, French, Spanish and Italian.
- How
many floors are there in the building and do
you have an elevator (lift) in the building?
There are three floors and there is not an elevator.
- Are
there quiet, private, romantic rooms?
All our rooms are very quiet and were completely
remodelled in Feb 2004. We have a romantinc
views on the canal, the Tolentini Church and
the roofs of Venice.
- Are
linens and towels provided or do I need to bring
my own?
We provide them.
- Do
the rooms have a terrace/courtyard?
No, there are no terraces.
- Do
the rooms have a balcony?
Yes, there are some rooms with balcony.
- Do
you have non smoking rooms?
All our rooms are non smoking.
- Is
there a telephone with direct dialling in the
rooms?
Yes, there is a direct dialling telephone in
every room.
- Can
I connect my modem so that I can surf the Internet
from my room?
Yes, you can. we have an internet jack in every
room.
- Is
there air conditioning in the rooms? Is there
any extra charge for this? Is it seasonal?
Yes, there is air conditioning without extra
charge - yes is is seasonal, at hotelliers discretion
(usually from 15th of June until 15th of September)
- Is
parking or garage available?
We do not have private parking but we are located
just 3 minutes from Piazzale Roma main parking
: see our page :
if you arrive by car
- Where
can we rent a car?
In Piazzale Roma, just 3 minutes from the Hotel,
you have all the major rental companies.
- Which
is the nearest airport?
The Venice Marco Polo airport, see our page
: if
you arrive by plane
- Which
is the nearest railway station?
Venice Santa Lucia Station, see our page : if
you arrive by train
-
Which is the nearest / how far away is /
how do we arrive from the Gondola Station?
In San Tomà / It is 10 minutes walking distance,
walking around in Venice, you will see many
gondoliers available for a tour you do not need
to go specifically in a station.
- Which
is the nearest / how far away is / how do we
arrive from the nearest "Vaporetto" (Public
Transport) station?
The nearest vaporetto stop is Piazzale Roma
/ It is 3 minutes walking distance
- Which
is the nearest / how far away is / how do we
arrive from the nearest Water Taxi Speedboats
station?
The nearest water taxi station is at Piazzale
Roma / It is 10 minutes walking distance
- Is
there a restaurant in the Property?
Yes, there is a very good restaurant, with a
very nice garden were you can eat in spring/Summer.
You will have a 10% discount coming from Locanda
Salieri.
- How
far away is the beach?
The beach is 2 km away, 40 minutes by vaporetto.
- Is
the beach private or public?
Both.
- Are
pets welcome?
Yes, pets are welcome
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